Party in the USA
Party in the USA In January, our CEO, Jim, and Global Account Director, Paul, travelled to the US to visit our US office. Our goals for 2022 includes growing our US team to better support our ever-expanding US-based clients. We’re also working on bringing in new clients who would benefit from our wide-ranging services; be […]
Behind the scenes at docs24: An interview with Amy
Behind the Scenes at docs24: An Interview with Amy In order to be innovative and provide our clients with the best experience, getting our team culture right is really important. As docs24 grows, this becomes even more crucial. But growth always presents new challenges for how we continue to maintain our culture and values. Amy […]
Celebrate 2021: docs24’s 2021 achievements
Celebrate 2021: docs24’s 2021 Achievements Often when we move into a new year we focus on the things we want to achieve in the future but spend little time celebrating what was achieved in the past. 2021 was a big year for docs24 and while we expect even more from 2022, we want to take […]
An interview with Jim
We recently conducted an interview with our award-winning CEO, Jim Rae, so we could get to know him better… Jim, tell us a bit about yourself. So, I’ve worked in document and information management for about 30 years. My trained background is in sales and marketing. However, from managing my own businesses since 2005, I’ve […]
Why we should disagree more
Why we should disagree more Did you know there are benefits to creating a work culture that encourages disagreement? Often we view disagreements negatively and work to avoid them. We fear public humiliation and rejection as a result of them. However, we can gain from the opportunities they present by creating a work culture that […]
Expectations and Integrity
Expectations and Integrity The backbone of any successful company is in providing the best possible customer service. Great customer service is built on having a relationship based on mutual trust. Thus, continuously providing a high standard of service to your client ensures this trust is maintained. What is equally as important, however, is being able […]
We never put our clients work at risk.
We never put our clients work at risk. We could lie and pretend nothing ever goes wrong. But we pride ourselves on always being upfront with our clients and pretending we are always perfect goes against what we are all about as a company. Things go wrong in every business. For example; we’ve probably all […]
How company culture improves the Customer Experience
How company culture improves the Customer Experience By Martin Rae & Rohaan Mohammad Like many businesses, at docs24 we believe that the fantastic working relationships we have built up with our customers over the years have been a crucial factor in allowing us to continue to develop and grow over the pandemic period. This all […]
Remote Support – Tips for teams at home!
Remote Support – Tips for teams at home! An estimated 99,117 hours of our lives are spent at work… It’s important that we have a working environment in which we can grow, develop, and support each other. By empathizing with each other, we can cultivate a more caring and supportive atmosphere at work. How […]
Our support for you during a pandemic!
Our support for you during a pandemic! Written By Kirsty Cannon The past twelve months have been a challenging rollercoaster for companies across the globe and navigating through these unprecedented times has been extremely complex. Dealing with the reality of this pandemic has taken many by surprise, as it’s difficult to think of any event […]
