& Values of docs24
From an idea in 2013 to supporting clinical
teams worldwide.
Our Story
docs24 has evolved over the years. We’re proud of where we came from and we’re always excited for the future.
Where We
Started
docs24 started in 2013 to challenge the traditional method of producing commonly used documents and moving out of date processes to a new technology-enabled solution. Our goal was to improve turnaround times and reduce client spend but, most importantly, to return lost hours back to our clients. Our business started helping a very well-known retail bank and a joinery retailer in changing from a centralised to local ordering process. We reduced out-of-date obsolescence to zero, minimised print costs due to only ordering what was needed and stopped risks of fines for sending out inaccurate and out-of-date content. So, who else would have these challenges? The answer was, everyone did and we were determined to help as many companies as possible streamline their processes through our tech-enabled process outsourcing.
Where We
Are Today
As business and technology have evolved over the last few years, so have the solutions that we provide. From our banking and home improvements beginnings, we now manage the site documents for 100’s of clinical trials and provide clinical supplies to support trial requirements through our dedicated team. We also find, engage and manage pre-vetted vendors all over the world and now route essential documents directly to sites, rather than producing them in a central location and incurring storage costs before shipping them around the world. Through the utilisation of our process improvement teams and vendors, we have saved one of our clients over 50,000 hours per year, millions of dollars in shipping costs, and significantly reduced the overall time associated with the process.
Where We
Are Going
Our goal is to have Pharmaceutical, biotechnology, medical device and Contract Research Organisation (CRO) clients on every continent. The creation of life saving and life enhancing drugs is not going to slow down and docs24 is committed to assisting our clients in getting these drugs to market faster. While our award winning business has evolved and our client base is now global, our core principles have never changed. Service excellence, integrity, reliability, innovation and open, honest, respectful communication. The team at docs24 is united around our culture. We always do the right thing - no question - it’s who we are.
Our Values. Our Personality
These are the human characteristics guiding the style and tone of our brand.
Service
Excellence
Integrity
Reliability
Innovation
Open
Communication
Authentic
Collaborative
Passionate
Ambitious
Smart
Our Awards
Meet our team
